Returns Policy

Please note that we strictly do not accept returns on Wigs, Ponytails or Makeup for hygiene reasons.

Cancellations

Under the law, you have the right to cancel your order within 14 days, beginning the day after the day on which you receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see "Return of non-faulty goods" below);

Cancellation can be communicated to us in writing via the contact us form on our website, following which, they must be returned to us within 14 days of you telling us you’d like to cancel the order and return the goods to us. If the order has not been dispatched yet, we will refund you as soon as we can.

Returns

Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. You must notify us in writing that you are returning your purchase within 14 days, beginning the day after the day on which you receive the product.

Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.

Please return the product in suitable packaging to ensure it reaches us in good condition. We recommend taking a photograph of the item prior to returning if you are concerned about damage during transit. We will consider that you have not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase and will be entitled to deduct an amount reflecting any such reduction in value due to your use.

Please return the Product in suitable packaging to ensure it reaches us in good condition. We recommend taking a photograph of the item prior to returning if you are concerned about damage during transit. We will consider that you have not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase and will be entitled to deduct an amount reflecting any such reduction in value due to your use.

We will examine the returned product and will notify you of and process your refund within a reasonable period of time (see more information on "Refunds" below)

Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.

Refunds

If a refund is for any damaged or lost parcels, the refund will not take place before the shippers provide us their feedback of the investigation. An investigation can take between 3-5 working days. If a refund is based on a faulty product, which covers a manufacturer’s warranty, the refund will not take place before getting a feedback from the manufacturer.

If your parcel is being "returned to sender" due to any reason (e.g. unclaimed, denied due to customs charges, incomplete/insufficient address, undeliverable as addressed, prohibited import / denied entry by customs, refused, etc.); only once the parcel arrives back to our facility and is checked in will a refund for the purchase price of the products minus the shipping cost be issued. You may be responsible for return shipping fees, reshipping fees and additional administrative charges may also apply. 

If you've made an error in the shipping information on your order and if such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind.

For the return of non-faulty goods due to dissatisfaction (where we are not at fault); refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. 

Products returned by you because of a defect or discrepancy will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

If you do not return the goods within 14 days of your notice of cancellation, you will be deemed to have accepted the goods and you will be charged for your order at the price set out on your original purchase contract.

We will refund you by the same payment method used to make the original order (e.g. if you have paid by PayPal, we will reimburse your PayPal account). If you have not received your refund after this time, please contact us and we will be happy to assist you.

Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment.

We hope your able to shop in confidence and thank you for shopping with us!

Contact Us

If you have any questions about our privacy policy and terms, contact our team today.