Privacy Policy

MS Cosmetics is a UK-based Afro-Caribbean cosmetics, hair-care, beauty, wig and professional hair-products retailer. This Privacy Policy applies when you visit our website, place an order, create an account, contact us, sign up for updates, or interact with us online.

For the purpose of data protection law, the data controller is:

Information We Collect

We may collect the following types of personal information:

Information You Give Us

This may include:

Your name
Billing and delivery address
Email address
Phone number
Order details
Account login details, if you create an account
Messages you send through contact forms, email, phone, social media or customer service channels
Product preferences, such as wig, hair-care, colour or beauty product enquiries

Payment Information

When you place an order, your payment is processed securely through our payment provider. We do not store your full card details on our website.

Website and Technical Information

When you use our website, we may collect:

IP address
Browser type
Device information
Pages viewed
Products searched or added to basket
Cookie and analytics information

This helps us understand how customers use our website and improve the shopping experience.

How We Use Your Information

We use your personal information to:

Process and deliver your orders
Contact you about your purchase
Respond to questions, product enquiries and customer service requests
Help you find suitable products, where you ask us for advice
Manage returns, refunds or order issues
Improve our website, products and customer experience
Send marketing emails, offers or updates if you have chosen to receive them
Prevent fraud and keep our website secure
Meet legal, tax and accounting requirements

We only use your information where we have a valid reason to do so, such as fulfilling your order, responding to your enquiry, complying with the law, or using information in a fair and reasonable way to run our business.

Marketing Emails

If you sign up to receive offers, product updates or beauty news from MS Cosmetics, we may send you emails about new arrivals, Afro-Caribbean hair-care products, wigs, extensions, professional beauty items, sale offers and store updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies

Our website may use cookies and similar technologies to help the site work properly, improve performance, remember preferences, analyse website traffic and support marketing activity.

Some cookies are essential for the website to function, such as basket and checkout cookies. Others may be used for analytics or advertising, depending on your cookie choices.

You can manage cookies through your browser settings or through the cookie banner/settings on our website, where available.

Who We Share Information With

We may share your information with trusted service providers who help us run our business, including:

Website and ecommerce platform providers
Payment processors
Delivery and courier companies
Email marketing platforms
Analytics and advertising tools
IT, security and website support providers
Professional advisers, where necessary
Legal or regulatory authorities, if required by law

We only share information where necessary and expect our service providers to handle it securely.

International Transfers

Some of the services we use may process data outside the UK. Where this happens, we aim to ensure appropriate safeguards are in place to protect your personal information.

How Long We Keep Your Information

We keep your personal information only for as long as needed for the reason it was collected. For example, order records may be kept for legal, tax and accounting purposes. Customer service messages may be kept for a reasonable period so we can handle enquiries, returns or follow-up questions properly.

When information is no longer needed, we will delete it or anonymise it where appropriate.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure. This may include secure website technology, access controls, trusted payment processing and careful handling of customer information.

No website or online system can be guaranteed to be completely secure, but we work to keep your information protected.

Your Rights

Under UK data protection law, you may have rights over your personal information, including the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information in certain circumstances
Ask us to restrict or object to certain uses of your information
Withdraw consent where we rely on consent, such as marketing emails
Complain if you are unhappy with how your information is handled

To exercise your rights, please contact us at:

Email: [Insert privacy/contact email]

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. Visit: www.ico.org.uk

Children’s Privacy

Our website is intended for general shoppers and is not designed to knowingly collect personal information from children. If a parent or guardian believes a child has provided personal information to us, please contact us so we can review and remove it where appropriate.